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Knowledge Management Process Template
The tools and template requirements are described in the IT Process Templates
The purpose of access management is to ensure that authorized users are granted access to services and that unauthorized users are prevented from accessing services
The purpose of problem management is to avoid the recurring of incidents and to minimize the adverse impact of incidents that cannot be prevented
Service Asset and Configuration Management Process Implementation Kit service-level-management Knowledge Management Process TemplateThe service asset and configuration management process implementation kit contains everything you need to fast track your IT process implementation and successfully manage your service asset and configuration management process improvement project. The service asset and configuration management implementation kit includes process specific ready made documents and step by step IT process implementation guidance. 1. Service Asset and Configuration
